Cancellation Policy

My goal is to provide quality treatments for all of my clients in a timely manner. No shows, late arrivals and cancellations inconvenience not only me, but my other clients as well. Please kindly be aware of my policy regarding missed appointments.

When you book your appointment, you are holding a space in my diary that is no longer available to other clients-much like when you book tickets for a concert, once you have purchased those tickets you are guaranteed entry to the venue. In order to be respectful of other clients needs, please contact me as soon as you know you are unable to make your appointment, don’t inform me when you receive your reminder text as this will be too late.

If cancellation is necessary, I require at least 24 hours notice in advance. Appointments are in high demand, and your advance notice will allow another client access to that appointment time.

Appointments cancelled with less than 24 hours notice before the appointed time or no-show will result in you-the client being charged the full missed appointment fee to ensure my business running costs are covered. My insurance policy doesn’t cover lost earnings from late cancellations or no shows.

Should the cancellation fee remain unpaid, future sessions will incur a full treatment cost booking fee and will need to be prepaid in full to secure your space in my diary.

Thank you for your understanding and support. The only exceptions to the cancellation policy are in the event of serious or contagious illness, emergency or clients over 38 weeks pregnant.

Please only make a booking with me if you are 100% happy with the cancellation policy, if you’re not happy with the terms, I completely understand if you’d prefer to go elsewhere for your treatments.

This policy also applies to gift voucher bookings.

Thank you for being a valued client and for your understanding and co-operation.